|Welcome to customer
service, we care,
that's why we have this page !
|jewelry items are shipped via
priority mail with signature confirmation for a flat fee of
$ 6.60 which is the actual cost we are charged by the postal service.
Visa, MasterCard or American Express Card to pay for your purchases.
and sell on this website
can be returned within 15 days for a full refund [excluding cost for shipping,
taxes and commissions] less 10% for administering.
items returned after 15 days but within 30 days can be returned for a credit [excluding cost for shipping,
taxes and commissions] or can be exchanged for something of equal value. an
6 dollar fee is charged for each shipping occurrence.
don't forget to ask for delivery confirmation at the post office and always put a copy of your credit card receipt in the box.
if you decide to keep the item, a full one year
warranty applies. always save your credit card receipt to validate your purchase in case you experience a problem.
have the same warranty, however,
water damage, surface scratches, crystal and battery
are not covered.
if your watch stops, always check the battery first, do so locally at the
mall or Sears, Radio Shack etcetera. if it is not the battery, mail your
watch to the address on the bottom of this page. include a check for
made out to: WC Design
If your watch is less than a year old and you have proof of
purchase and your warranty card, the 12 dollars will waived.
if you are not sure if your repair is
covered by the warranty, simply eMail us an explanation and we let you know.
your watch warranty has expired
and your watch movement needs to be repaired or the crystal needs to be replaced, we
will replace the entire watch head with a brand new one at cost which is
21 dollars. to request this service, mail your watch
to the address at the
bottom of this page and request a new
"watch head assembly".
include a check for
26 (21+5) dollars
made out to:
|if you have an accident with your
earrings and the
posts are broken off,
we will fix
mail the earrings (always include both) to the address on the bottom of
this page. please include a check for
[cost for priority mail] made out to:
earring is lost
and we will be happy to sell you a mate if the earrings is available
on this website. send us a note with the style number, a photocopy of your
earring, your address and a check for
26 (21+5) dollars
made out to:
its customer service, so
is OK. we might not be in all the time, but we do care.
for fast results, always eMail firstname.lastname@example.org
|most common mistake:
not including your return address and phone number.
|to get best service:
eMail us your concern before sending us your item.
|when sending anything with the postal
service always request a
do not ask for a signature,
we are not always here to sign for packages
and there is a good chance it will come back to you. Same for
|we travel a lot, so please remember,
for returns and repairs
4 to 6 weeks.
for making us part of your life.
|mail repairs to:
WC Design Studio PO
Box 357549 Gainesville Florida